WHO WE ARE

Stonebridge Guitars International has a long history in the Fingerstyle Movement, as innovators and shapers in the community of artists and luthiers around the world. Our philosophy has always been about our community; helping artists secure their dream guitars, and providing them with opportunities to perform and share their talents.

WHEN IT COMES TO ACOUSTIC GUITARS, TRUST THE INNOVATORS OF THE FINGERSTYLE MOVEMENT.

OUR GUITARS SHOWCASE YOUR GREATEST POTENTIAL AS A FINGERSTYLE ARTIST.

SGI IS:
Kyle (Operations Manager and Artist Relations)
Ken (President)
Roger (Founder)

YOU'VE WORKED HARD TO MASTER YOUR CRAFT. YOU DESERVE A MASTERFULLY CRAFTED INSTRUMENT WORTHY OF YOUR SKILL.

NEWS

✨SGI will be at the NAMM show in January showcasing our NS3 pickups! We will be in Hall E, booth 906. We will be joined by lots of artist friends and our lovely Avenir guitars. See ya there! 🎵

FIND US

CONNECT

Collapsible content

WARRANTY AND CARE GUIDE

WARRANTY CONDITIONS

  • A ten year warranty is offered by Stonebridge Guitars International, on Bridgeport and Avenir guitars, to the original holders of the sales receipt when purchased direct, or from an authorized SGI seller only.
  • This warranty is not transferable, and only applies to the original registered owner. It is therefore advisable to file your sales receipt immediately after purchase.
  • Warranty applies to the material and processing but the data on the receipt must match the instrument.
  • Warranty does not apply to the instrument mechanically damaged or mishandled, ill serviced, etc.
  • Warranty does not apply to the instrument damaged by weather conditions, temperature extremes and humidity changes.
  • Malfunction due to other reasons than faulty material or manufacture failure will not be included in the warranty conditions.
  • Instruments repaired or altered elsewhere outside of an authorized SGI workshop, will not be in any case accepted for the guarantee repair. It will be considered mechanically mishandled and therefore will not be covered under warranty.
  • If you purchased your guitar overseas, we will cover the costs of the repair up to a determined amount. The guitar will not be shipped back to us.

Since climatic conditions in your area may differ greatly from those under which the adjustment was set we recommend the following:

  • A solid hard case of a good quality is a must for your instrument; the best will be a thermo-insulating case.
  • The most critical factor is the change of temperature and air humidity – those might cause deformation, even cracks in soundboards and/or sides; pay more attention to those factors in winter, please!
  • Abstain from radiating heat!
  • Do not leave your instrument neither bare nor in a case exposed to the sun e.g. inside a car; never ever leave it near car windows.
  • Do not expose your instrument – bare or in a case – to the frost; if you can’t do otherwise, let it become slowly acclimatized.
  • A place with minimum air humidity of 40% is highly recommended; optimal humidity is between 40 – 45%. A hygrometer is necessary to monitor these percentages.
  • Clean your instrument with special cleaning formula only and /or with friendly agents based on natural materials.
  • The instruments are equipped with Elixir® strings made by W.L.Gore®. These strings are coated by the Gore Tex® fibre that extremely extends the expiration time by keeping of the original sound and playability. By using Elixir® string change them after about 120 playing hours. By using some standard strings (non coated, non protected), we suggest you to change them after about 30 hours of playing; do not play with oxidized and/or dirty strings since that significantly contributes to wear off of your instrument fingerboard and frets.
  • Use medium gauge strings (0.13‘), but no stronger.
  • Your instrument has been hand adjusted to the closest tolerances and set up for the best possible playing action that is customary range of 0.3 – 0.5 mm; you can test it by following:
  • If there is a need to adjust the action again after you’ve changed the strings, use enclosed adjustment key; you’ll do the necessary adjustment by turning the embedded truss rod nut – accessed via soundhole – clockwise or counterclockwise; don’t forget to have the strings in tuned position; by following the instructions mentioned above, a truss rod adjustment can be easily made so that the instrument returns to its optimum playing conditions.
  • We’d like to point out that how much of a gap you want is personal preference and it depends on many factors – the most essential is the style and technique of the right hand playing, the force of attack, gauge of your strings etc.; that’s why the manufacturer is not responsible for meeting personal preferences of such a kind – – guarantee does not apply to string action but to functioning of the adjustment mechanism only.
  • Never use force when adjusting your instrument.
  • If your guitar will be stored in an environment that is drier than 40% relative humidity, then keep it stored in it’s case with a guitar humidifier, that can be purchased at most guitars stores.

The manufacturer reserves the right to change the technology and any related forthcoming changes in final design of instrument without notice.

Enjoy your SGI Guitar!

RETURN POLICY

Overview

At Stonebridge Guitars International, we want to ensure that you are 100% happy with your purchase. If for any reason, you are unsatisfied, we may offer a refund within 30 days of the date your order was delivered to you. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly. 

Our refund covers the cost of the product, less a 10% restocking fee. The refund does not include the cost of shipping, handling, duties, or other related incurred fees. We do not cover the cost of shipping the item back to us. Returns with shipping or Customs COD will not be accepted. Shipping and handling is not refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, please email admin@stonebridgeguitars.com to initiate the process. We require a receipt or proof of purchase and an explanation for the return. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds or store credits are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • With certain exceptions, any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that it may take a while for your bank to process the return and for it to show up in your account. 

If an item was sent to us when we did not approve for it to be sent back, or if we received an item that we approved, but it was found to not be in the same state or condition as discussed and the refund is rejected, we reserve the right to retain the item without a refund. If you wish to get the product back, we can re-ship it back to you at your expense. 

Late or missing refunds

If you haven’t received a refund after 10 business days, contact your credit card company. It may take some time before your refund is officially posted. The next step would be to contact your bank. There is often some processing time before a refund is processed. 

If you’ve done all of this and you still have not received your refund, please contact us at admin@stonebridgeguitars.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Exchanges are available on any regular priced item within 30 days of the item’s delivery date. If you are exchanging for an item of a greater value, we will charge the difference in value minus a 10% restocking fee. If you want to exchange it for an item of a lesser value, we can offer you a refund for the difference minus a 10% restocking fee. To initiate an exchange, please send us an email at admin@stonebridgeguitars.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping returns

Please email admin@stonebridgeguitars.com for Return Approval (an RA number) and a return address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We suggest you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@stonebridgeguitars.com for questions related to refunds and returns.